Undercover Pizza

Undercover Pizza is a Generic Call Incident featured in 911 Operator. This call has only one storyline, involving a woman calling 911 under the guise of ordering a pizza, while a dangerous drunk thug is with her in the room.

As a Generic Call, Undercover Pizza may be triggered at any time. During career play, it will occur in Kapolei on Duty 0.

Opening Lines[]

Speaker	Line
Operator	"911, what's your emergency?"
Caller	"Hello, I would like to order a big pepperoni, with extra cheese, please, at <address>."

Plot 1[]

Summary[]

The caller, a woman, begins the conversation by ordering pizza. After trying to correct her mistake, the Operator quickly realizes that the woman did in fact intend to call 911, and is trying to pretend that she is ordering a pizza in order to avoid violent retaliation from someone else in the room.

The Operator asks a series of simple questions to ascertain the caller's location and the situation she is in. When the questions become too complicated to answer without revealing the ruse, the caller hangs up.

A police unit and ambulance arrive at the scene, arresting a drunken man and treating the woman's light injuries.

On Site[]

	UNDERCOVER PIZZA
Element	Name	Actions			Notes
	Drunk thug		Arrest Chance	100%	Always white male.
	Drunk thug		Fight Risk	50%	Always white male.
	Scared woman (caller)		Hit Points	90	Blocked by Drunk thug.

Upon arrival, units find a scared woman together with a drunk thug.
The thug is armed with a Pistol, and must be arrested. There is a 50% chance of a fight breaking out with the police.
The woman is lightly injured, and can be treated on site, but only after the arrest is completed.

Reputation[]

Dialog Choice	Reputation
(ANSWER CALL)	+3
Maximum possible	3

Optimal Conversation[]

(Note: The order may or may not always need to be the same to achieve the optimal result.)

Speaker	Dialogue	Extra Effects
Operator	911, what's your emergency?	Reputation +3
Caller	Hello, I would like to order a big pepperoni, with extra cheese, please, at <address>	Location discovered.
`EXCUSE ME?`
Operator	Excuse me? You've reached 911 ...
Caller	Yes, I know. Oh, and 2 cans of soda.
`IS IT AN EMERGENCY?`
Operator	Ma'am, do you have an emergency?
Caller	Yes, I do
`BUT YOU CAN'T TALK?`
Operator	... and you can't talk about it because of someone in the room?
Caller	Yes, exactly.
`I'LL SEND POLICE`
Operator	I have officers about a mile away I'll send them right away
Caller	Yes... please
`STAY ON THE LINE`
Operator	Can you stay on the line with me?
Caller	No. Thanks, I hope you'll get here soon!	Call ended.

Sub-Optimal Endings[]

If the Operator decides that the call is a prank and hangs up, or fails to advance the conversation in time, the woman is severely beaten up.

Call Transcript[]

Dialogue	Audio	Type
Operator: "911, what's your emergency?"		Successful Outcome
Caller: "Hello, I would like to order a big pepperoni, with extra cheese, please, at [[ADDRESS]]"
`EXCUSE ME?` Operator: "Excuse me? You've reached 911 ..."
Caller: "Yes, I know. Oh, and 2 cans of soda."
`IS IT AN EMERGENCY?` Operator: "Ma'am, do you have an emergency?"
Caller: "Yes, I do"
`BUT YOU CAN'T TALK?` Operator: "... and you can't talk about it because of someone in the room?"
Caller: "Yes, exactly."
`ARE YOU INJURED?` Operator: "Do you also need medical attention? Is somebody hurt?"
Caller: "Yes, do you know how long it will be?"
`I'LL SEND POLICE` Operator: "I have officers about a mile away I'll send them right away"
Caller: "Yes... please"
`STAY ON THE LINE` Operator: "Can you stay on the line with me?"
Caller: "No. Thanks, I hope you'll get here soon!"
Operator: "Alright. The officers are coming!"
Caller: "..."
`IT'S A WRONG NUMBER` Operator: "Excuse me, it's a wrong number."		Optional, replace `[EXCUSE ME?]`
`ARE YOU HUNGRY?` Operator: "... and is it because you are very hungry?"		Optional, only after `[IS IT AN EMERGENCY?]`
`WHO IS THE OPPRESSOR?` Operator: "Who is the oppressor?"		Optional, after `[BUT YOU CAN'T TALK?]` / before `[I'LL SEND POLICE]`
Caller: "...."
`ANY WEAPONS?` Operator: "Are there any weapons in the house?"		Optional, only after `[I'LL SEND POLICE]`
Caller: "Yes..."		Optional, only after `[I'LL SEND POLICE]`
`WHAT IS GOING ON?` Operator: "What is going on there?"		Optional, unused
Caller: "...."		Optional, unused
`HANG UP` Operator: "I hate these jokers ..."		Fail, only after call pickup and `[IS IT AN EMERGENCY?]`
`QUIT THE JOKES` Operator: "Please quit those jokes, you are blocking the emergency line."		Fail, only after `[EXCUSE ME?]`
Caller: "...."		Fail, only after `[EXCUSE ME?]`
Caller: "...."		Reminders
Caller: "...."		Reminders

After Action Report[]

Condition ID	If...	After-Action Report Text
Clue	`BUT YOU CAN'T TALK?`	"The caller was found to be in danger."
Story	Always	"The caller was in fact in need of assistance and tried to reach 911 by pretending to order a pizza."
Prison	Drunk thug -> arrested	"The suspect was pacified and taken to custody."
Helped	Scared Woman (Caller) -> healed	"The caller was given first aid."
Fail	Ignore call or respond incorrectly	"The operator has failed to help the caller."
Timeout	Hesitate too long	"The caller was heavily beaten and needed to be hospitalized."

Trivia[]

This call incident is based on a real dispatch call that took place in Boulder, Colorado in 2014, with many lines being identical or near-identical to the transcript of that original call. In the real-world scenario, the woman indicated that there were no weapons in the house.

A similar call famously occurred in 2019 in Oregon. The practice of calling 911 in guise of ordering pizza has since become more common, though also more dangerous to attempt.