911/112 Operator Wiki
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Small Car Fire is a Generic Call Incident featured in 911 Operator. This call has only one storyline, in which a woman reports that her car is on fire.

As a Generic Call, Small Car Fire may be triggered at any time during Free Play mode.

During Career play, it will only occur once, on Kapolei, Duty 0.

Opening Lines[]

Speaker Line
Operator "911, what's your emergency?"
Caller "Hello, I need help! It's burning!"

Plot 1[]

(This call has only one possible plot-line.)

Summary[]

The caller, a woman, is panicking over her car being on fire. The operator instructs the woman to leave her car safely.

After determining that no one has been hurt, the operator instructs the woman on how to find her car's fire extinguisher, open the hood, and spray the fire down.

Once the fire is out, the woman calls roadside assistance, resolving the issue with no need for firefighter intervention.

On Site[]

Icon Incident MF SMALL CAR FIRE
Element Name Actions Notes
Face UnknownSuspect Caller Icon Interrogate Always white female.
Icon Fire Larger Car on fire Icon FireWork Fire Work 30 to 45 sec. On resolve: Disable Icon Timer Larger Smoke
Icon Timer Larger Smoke 60 sec. On expiry:
Face UnknownSuspect Caller Icon LightInjury Larger Lightly Injured (80 HP),
Reputation -2,
Ignore Reputation -5
  • Upon arrival, units find the woman and her burning car.
  • If the woman was instructed to leave her car, she remains a bystander, and firefighters must put out a small fire.
  • If the woman was not instructed to leave her car, as soon as 60 seconds pass from the start of the call she will suffer damage from smoke inhalation. This causes a light injury, which medics will need to treat on location.
  • Smoke inhalation can be avoided if the firefighters manage to put out the fire before the 60 second timer runs out.

Reputation[]

Dialog Choice Resolve Call Reputation Ignore Call Reputation
(ANSWER CALL) +1 +2
USE IT ON THE ENGINE -1
(Did not instruct caller to leave car, then allowed "Smoke" timer to expire) -2 -5
Maximum possible: 1 2

Optimal Conversation[]

Due to a strange scripting error, the optimal solution to this call is to simply IGNORE it as soon as the first dialogue options come up. This will award you with the maximum +2 Reputation on the spot, and does not require wasting time on conversation nor sending any units to intervene. There is no better solution.

However, below is the script for a solution that actually involves the conversation, as intended by the developers, to achieve the same result.

Speaker Dialogue Extra Effects
Operator 911, what's your emergency? Reputation +1
Ignore Reputation +2
Caller Hello, I need help! It's burning!
WHAT'S BURNING?
Operator I am sorry Ma'am what's burning?
Caller It's burning! Send in the fire brigade immediately, please!
CALM DOWN
Operator Ok Ma'am I need you to calm down. What is burning?
Caller My car! There's smoke coming from under the hood! Send firefighters!
GET OUT OF THE CAR
Operator What I want you to do is get away from your car. Do it as safely as you can ok? Deactivate Icon Timer Larger Smoke timer
Caller Ok...
IS ANYONE HURT?
Operator Is anyone hurt?
Caller No, no one is hurt. Will you send help?!
TRY TO PUT IT OUT
Operator Did you try to put the fire out yourself?
Caller Erm ... myself? No...
USE AN EXTINGUISHER
Operator Go to the trunk of your car take out the fire extinguisher and pull the pin.
Caller Ok, I'm going . . . . . . . . . . . . . . . . . .
USE IT ON THE ENGINE
Operator Please pull the lever under the steering wheel to open the hood, and then spray the fire extinguisher onto the engine.
Caller . . . . . . . . . . . . . . . . . . it worked, the fire is gone! I will call for roadside assistance... Thanks! Deactivate Icon Timer Larger Smoke timer
Reputation -1
NO PROBLEM
Operator You're welcome. Call ended.
-IGNORE-

Choices to Avoid[]

There are no inherently wrong choices in this call; However, as explained above, it is best to resolve the call through dialogue without sending any units. Therefore, do not select I'LL SEND THE FIREMEN at any point.

Also, this call should be handled as fast as possible to avoid the Smoke timer running out, as it will reduce your Reputation massively once you press "IGNORE" after it expires.

Call script[]

Small car fire
1: "911, what's your emergency?"

2: "Hello, I need help! It's burning!"

3: "I am sorry Ma'am what's burning?"

4: "It's burning! Send in the fire brigade immediately, please!"

5: "Ok Ma'am I need you to calm down. What is burning?"

6: "My car! There's smoke coming from under the hood! Send firefighters!"

7: "{GET OUT OF THE CAR} What I want you to do is get away from your car. Do it as safely as you can ok?"

7a: "Ok..."

7b: "Is anyone hurt?"

8: "No, no one is hurt. Will you send help?!"

9: "{TRY TO PUT IT OUT} Did you try to put the fire out yourself?"

10: "Erm ... myself? No..."

11: "{USE FIRE EXTINGUISHER} Go to the trunk of your car take out the fire extinguisher and pull the pin."

12: "Ok, I'm going . . . . . . . . . . . . . . . . . ."

13: "Please pull the lever under the steering wheel to open the hood, and then spray the fire extinguisher onto the engine."

14: ". . . . . . . . . . . . . . . . . . it worked, the fire is gone! I will call for roadside assistance... Thanks!"

15: "You're welcome."

address: "{WHERE ARE YOU?} Ma'am where are you?"

addressa0: "Im near [[ADDRESS]]"

addressa1: "Near the Shell gas station at route 43"

addressa2: "At Lake Street... 56"

addressa3: "Near a tall building on Seventh Street"

18: "Ok, I'm sending the fire brigade."

19: "Well, I'm waiting!"

reminder: "Hello, can you help me? My car is still on fire."

reminder2: "Hello?"

After Action Report[]

Condition ID If... After-Action Report Text
Instructions GET OUT OF THE CAR "The driver was told to leave the car."
Story CALM DOWN "Caller's car was on fire."
Selfaid USE IT ON THE ENGINE "The operator has given helpful instructions. No intervention was needed."
Ext USE IT ON THE ENGINE
Or...
Firefighters resolved Icon Fire Larger Fire element on site.
"The car fire was extinguished."
Timeout Time ran out
Or...
Icon Timer Larger Smoke timer expired.
"The car has burned completely, and the driver was slightly poisoned by smoke"
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