Flooded Flat is a Scripted Call Incident featured in 911 Operator. This call has only one storyline, in which an old woman, hard-of-hearing, calls in to report that her apartment has been flooded after an earthquake.
As a Scripted Call, Flooded Flat can only be triggered after the Earthquake, as part of that chain of events.
During Career play, it will only occur once in San Francisco, Duty 1 or 2, if at all.
Opening Lines[]
| Speaker | Line |
|---|---|
| Operator | "911, what's your emergency?" |
| Caller | "Hello? Hello! Anybody there?!" |
Plot 1[]
(This call has only one possible plot-line.)
Summary[]
Following a massive earthquake, an old woman calls 911 to report that her ground-floor apartment is flooded. She is hard-of-hearing, and the operator must repeat their questions and instructions multiple times.
The source of the water is unclear, but the operator makes sure to instruct the woman to turn off the electric breakers outside. The woman thinks there's no problem due to the power cut caused by the earthquake, but the operator correctly suspects that the power might come back on at any second. The woman turns off the breakers minutes before the power does in fact return.
A firefighting unit is dispatched to pump the water out of the house.
On Site[]
|
FLOODED FLAT | |||||
|---|---|---|---|---|---|---|
| Element | Name | Actions | Notes | |||
|
Caller | Always old female. Resolved by default. | ||||
|
Electrocution | 180 sec. | On Expiry: Caller disabled (Injured) Caller enabled
| |||
|
Water | 
|
Tech Work | 200 sec. * | ||
|
|
Electrical installation |
|
Tech Work | 20 sec. * | ||
| Initially disabled elements (may become active depending on conversation or other events) | ||||||
|
|
(Injured) Caller | 
|
Hit Points | 70 | Always old female | |
|
Bleeding | -0.5/sec | ||||
(Note: Due to a simple scripting error that still exists as of v1.37, both Obstacle elements actually require 100 seconds of Tech Work rather than the listed number of seconds.)
- On arrival, units will find the caller's house flooded, as she described.
- The caller is a bystander, and is Resolved by default. However, a timer will expire 180 seconds after the call is triggered, at which point the caller will be electrocuted. If this occurs, the healthy caller is replaced by a heavily injured version which will bleed to death after another 140 seconds - requiring treatment by medics and transportation to hospital.
- The flood water itself must be pumped out by a firefighter crew, which is a substantial Tech job.
- If the caller had not been instructed to turn off the breakers on her house, they appear as a separate obstacle requiring firefighter tech work to turn off.
- Turning off the breakers or pumping the water out of the house will automatically disable the electrocution timer, preventing the woman from becoming injured; but this is more easily accomplished by simply telling her to do so during the initial call.
Reputation[]
| Dialog Choice | Resolve Call Reputation | Ignore Call Reputation |
|---|---|---|
| (ANSWER CALL) | +1 | -4 |
SHUT OFF BREAKER BOX
|
+3 | All penalties removed |
| Maximum possible: | 4 | 0 |
Optimal Conversation[]
(Note: If your units are too busy to respond to this call, you can ignore it as soon as the conversation below is completed, without suffering a penalty to your Reputation. Of course, you'd also be forfeiting any Reputation award from this call.)
| Speaker | Dialogue | Extra Effects |
|---|---|---|
| Operator | 911, what's your emergency? | Reputation +1 |
| Caller | Hello? Hello! Anybody there?! | |
| Operator | Ma'am you've reached 911 what's your emergency? | |
| Caller | Sir, there is plenty of water here... damn it... | |
WHERE?
| ||
| Operator | Where are you calling from? Could you please give me your address? | |
| Caller | It's <address> |  Location discovered.
|
IS A PIPE BROKEN?
| ||
| Operator | Where is it coming from? Do you have something wrong with your pipes? | |
| Caller | Pardon? Pipes? No! | |
TURN OFF BREAKER BOX
| ||
| Operator | Ok ma'am you're gonna have to shut down your breaker box. | |
| Caller | What? | |
| Operator | The breaker box ma'am, so you don't get electrocuted. | |
| Caller | But we don't have power at the moment. Nothing's working! When it was shaking, it must have damaged the cables or something. It happens sometimes. | |
I INSIST
| ||
| Operator | I insist you turn off the breaker box. | |
| Caller | But I told you that... | |
| Operator | They could restore power at any moment. If water hits the electricity you could get electrocuted. | |
| Caller | Get what? | |
| Operator | Electrocuted. | |
| Caller | Oh... ok, what should I do then? | |
SHUT OFF BREAKER BOX
| ||
| Operator | Shut off your breaker box. | |
| Caller | Alright, where are those? | |
| Operator | Usually they are in a box near the entrance to the building. | |
| Caller | Ah, I know I know, I'm not THAT old. | Disable Electrocution timer, Remove Electrical Installation.
|
| Operator | Of course not. | |
| Caller | Can you send someone over anyway? I can't sit here all day wet and without electricity. That's unbearable... | |
| Operator | I will send a team as soon as I can. | |
| Caller | Ok, but better be quick. The water is cold. | Call ended. |
Choices to Avoid[]
Avoid selecting I'LL SEND SOMEONE or AS SOON AS POSSIBLE. Either option will end the conversation prematurely, leaving the timer ticking and the electrical box active, which doubles the amount of work your firefighters have to do on site and puts the woman in danger of becoming injured.
After Action Report[]
| Condition ID | If... | After-Action Report Text |
|---|---|---|
| Poweroff | I INSIST
|
"The operator convinced the caller to turn off a breaker box, which prevented from electrocution." |
| Electrocut | Electrocution timer expired.
|
"The caller was electrocuted. The operator should have instructed the caller to turn off a breaker box." |
| Flood | Always | "The caller's apartment was flooded." |