911/112 Operator Wiki

This article describes the best solution(s) to the Family Kidnap Call Incident. Follow the instructions below to learn how to get the most Reputation Points and/or other benefits, and avoid unnecessary penalties or complications.

The Family Kidnap incident is completely linear; it will work the exact same way each time you play it. As a result, the instructions given in this article will always be best.

Optimal Conversation[]

The following conversation flow guarantees the best outcome for this incident with the fewest clicks necessary.

Speaker Dialogue Extra Effects
112 Logo Small Operator - 112, what's your emergency?
112 Element UnknownFace Caller - Hi mom! I just wanted to let you know that I'm not gonna be back for dinner today!
IS THIS A PRANK?
112 Logo Small Operator - Ma'am, is this a joke?
112 Element UnknownFace Caller - Nah, no.
WHERE ARE YOU?
112 Logo Small Operator - Where are you?
112 Element UnknownFace Caller - Oh, you know, I decided to meet an old friend... At that restaurant around <address>. 112 IncidentIcon Call Family Kidnap Scene discovered.
ARE YOU ALONE?
112 Logo Small Operator - Are you alone?
112 Element UnknownFace Caller - Of course, I'm with our daughter.
HOW IS THE CHILD?
112 Logo Small Operator - How is she?
112 Element UnknownFace Caller - She's scared... that she won't be able to watch cartoons...
HOW CAN I HELP?
112 Logo Small Operator - How can I help?
112 Element UnknownFace Caller - Help...? Yes. Yes, mum, he's taking care of us...
I'LL SEND HELP
112 Logo Small Operator - I'll send someone to look for you. 112 IncidentIcon Call Family Kidnap scene
Reputation Reward increased by +3.
112 Element UnknownFace Caller - Thanks mum, I knew I could count on you. Call ended.

Exploiting the Scene Duplication Bug[]

The incident script is written in such a way that it does not expect the Search Area to appear and be resolved before the caller is asked about her location. Thus, when you ask for her location, the script instantly resolves the search first, and then puts the Family Kidnap Scene on the map.

However, if the search is resolved before asking the woman her location, the game becomes confused: One instance of the Family Kidnap scene spawns on the map as a result of completing the search, and a second instance spawns in the same location as a result of the caller being asked where she is.

Since the two instances share the same ID, resolving one of them will resolve both of them simultaneously, and you get the reward for each. With the potential reward for a single scene being as high as +6, this means you can get +12 for the entire incident, and only need to resolve one scene to get it.

In order to get this to happen, however, you would need to be pretty lucky, or sufficiently well-prepared. The Search Area is 144 sectors in size, and most vehicles will struggle to complete more than a few search sectors between the two questions. If you can, sending every unit in the area into the closest search sector, and then micro-managing each unit carefully to search as many sectors as possible, will increase the chances of hitting the right one. Of course, if you have CCTV cameras in the area, they can search many sectors all at once. Spy Drones can also be very helpful, if placed in the corner between 4 search sectors.

The one thing you can always do, however, is to get the Search Area to appear as soon as possible in the conversation, and then spend as much time as possible exhausting every remaining conversation option, except the ones that reveal the scene's location, damage your reputation, or end the call prematurely.

Additionally, it helps to wait as long as possible between every question you ask. The caller will give you two "reminders" after every question you ask, before she gets frustrated and hangs up the phone. The first reminder is "Can you hear me?", and the second is "Mum?". Once that second reminder is heard, you have only a few moments to pick your next response.

Below is an example of the exact path that maximizes the allotted time.

Speaker Dialogue Extra Effects
112 Logo Small Operator - 112, what's your emergency?
112 Element UnknownFace Caller - Hi mom! I just wanted to let you know that I'm not gonna be back for dinner today!
IS THIS AN EMERGENCY?
112 Logo Small Operator - Is this an emergency?
112 Element UnknownFace Caller - Mhm. Yup.
ARE YOU IN A CAR?
112 Logo Small Operator - Are you in a car?
112 Element UnknownFace Caller - Yeah! 112 IncidentIcon Call Search Area discovered.
WHAT CAR
112 Logo Small Operator - What kind of car is it? Can you tell me the licence plate number?
112 Element UnknownFace Caller - Yeah, the black one... Uhm... 112 IncidentIcon Call Search Area work per sector
reduced by -10.
START OF STALLING SEGMENT
From this point on, ask questions in the following order if possible, while stalling for as long as possible between questions. If the search is completed before this segment is over, you can immediately skip to the end of the segment, which is marked below.
IS THIS A PRANK?
112 Logo Small Operator - Ma'am, is this a joke?
112 Element UnknownFace Caller - Nah, no.
ARE YOU KIDNAPPED?
112 Logo Small Operator - Are you being held against your will?
112 Element UnknownFace Caller - Yes, exactly, mom. That's the point.
ANYONE KNOWS HIM?
112 Logo Small Operator - Will anyone know who kidnapped you?
112 Element UnknownFace Caller - Yes, MOM, I'm with my husband!
ARE YOU HURT?
112 Logo Small Operator - Are you hurt?
112 Element UnknownFace Caller - We're not there... Yet.
IS HE DANGEROUS?
112 Logo Small Operator - Do you think he's dangerous?
112 Element UnknownFace Caller - Yes, mum. That's why I'm calling.
END OF STALLING SEGMENT
The rest of the conversation can be played normally. If you haven't completed the search by the time she answers the next question, the opportunity has passed; but you can still complete the incident for +6 points.
WHERE ARE YOU?
112 Logo Small Operator - Where are you?
112 Element UnknownFace Caller - Oh, you know, I decided to meet an old friend... At that restaurant around <address>. 112 IncidentIcon Call Family Kidnap Scene discovered.
ARE YOU ALONE?
112 Logo Small Operator - Are you alone?
112 Element UnknownFace Caller - Of course, I'm with our daughter.
HOW IS THE CHILD?
112 Logo Small Operator - How is she?
112 Element UnknownFace Caller - She's scared... that she won't be able to watch cartoons...
HOW CAN I HELP?
112 Logo Small Operator - How can I help?
112 Element UnknownFace Caller - Help...? Yes. Yes, mum, he's taking care of us...
I'LL SEND HELP
112 Logo Small Operator - I'll send someone to look for you. 112 IncidentIcon Call Family Kidnap scene
Reputation Reward increased by +3.
112 Element UnknownFace Caller - Thanks mum, I knew I could count on you. Call ended.