Collapsed House

For the Reported Incident of the same name, see Reported Incidents (911 Operator).

Collapsed House is a Scripted Call Incident featured in 911 Operator. This call has only one storyline, in which a man reports that his neighbors' house had collapsed with the family still inside.

As a Scripted Call, Collapsed House can only be triggered after the Earthquake, as part of that chain of events.

During Career play, it will only occur once in San Francisco, Duty 1.

Opening Lines

Speaker	Line
Operator	"911, what's your emergency?"
Caller	"Oh God, I've finally gotten through. Send someone over here."

Plot 1

(This call has only one possible plot-line.)

Summary

Following a massive earthquake, a man calls 911 and reports that his neighbors' house had just collapsed into rubble, leaving just one fragment of wall barely standing. When asked whether the family members inside when it happened, the caller reports that 4 or 5 might be in there, including the mother, grandmother, and at least two of the children.

Worried that the rescue units might not get there in time, the operator asks the caller to gather the other neighbors up and begin clearing the rubble away carefully, to try and find any trapped individuals.

By the time police, firefighters and medics arrive on the scene, a good deal of work has already been done. Three of the Collinses are found alive but severely injured, though the two children are still trapped under some rubble. Unfortunately, the grandmother had been killed in the collapse. The survivors are taken to hospital.

On Site

	COLLAPSED HOUSE
Element	Name	Actions			Notes
	Caller				Always black male Resolved by default.
	Jane Collins		Hit Points	45	Always white female.
			Bleeding	-0.1/sec
	Susan Collins		Handle body		Always old, white female.
	Rosie Collins		Hit Points	50	Always white female child Blocked by Collapsed house
			Bleeding	-0.1/sec
	Linda Collins		Hit Points	80	Always white female child Blocked by Collapsed house
			Bleeding	-0.3/sec
	Collapsed house		Tech Work	200

• Upon arriving at the scene, units find the caller (who requires no interaction), the collapsed house, and four of the Collinses.
• Jane Collins, the mother, can be treated by medics right away, and must be taken to a hospital.
• Police officers can simultaneously begin handling the dead body of grandmother Susan Collins. No transport is needed for her body.
• The two children are blocked behind the Collapsed House, which needs to be cleared away by firefighters first. Once that's done, medics can treat them and take them to the hospital. Note that while Linda Collins starts with almost twice as many Hit Points as Rosie, she bleeds them out three times as quickly. It's usually best to take care of her first.
• The collapsed house itself takes 200 seconds of work to clear, but it's possible to provide -1/s Tech Work just by convincing the Caller to help clear it during the initial call. Yet another -1/s Tech Work can be acquired by convincing the caller to gather up other neighbors to help. Having these -2/s of Tech Work for free is approximately like having an additional firefighter on the scene, and they will have started working before any firefighters even arrive. Technically speaking, it is possible for the neighbors to have resolved the Collapsed house element on their own before any of your units get to the scene, and still have plenty of time to save everybody.

Reputation

Dialog Choice	Reputation
(ANSWER CALL)	+6
Maximum possible:	6

Optimal Conversation

There are two conversation paths in the early part of the call that lead to the same exact outcome, just through somewhat different dialog. Presented here is the path that takes the fewest lines of dialog (and thus, hopefully, the least amount of time), though the difference is negligible overall.

Speaker	Dialogue	Extra Effects
Operator	911, what's your emergency?	Reputation +6
Caller	Oh God, I've finally gotten through. Send someone over here.
Operator	Sir, what's your emergency?
Caller	The Collins', my neighbors' house. . . it's literally fallen apart. . . collapsed. . . I don't know what to do. . .
ADDRESS?
Operator	What's the address for that house?
Caller	Their house is at <address>	Location discovered.
IS ANYONE INSIDE?
Operator	Were your neighbors inside?
Caller	I think so...
HAS IT ALL COLLAPSED?
Operator	Has the house completely collapsed?
Caller	Yes, there's only a single wall fragment left.
Operator	Can you hear anything from under the rubble, voices, somebody calling up for help?
Caller	I don't know. I had waited a while after the earthquake stopped. Then I looked out the window and saw that and started calling you immediately.
LOOK FOR THEM
Operator	What I need you to do is, as soon as we're off this phone call, go over to the collapsed house, but don't walk on the rubble, ok? Maybe you can manage to figure out where the rescuers should start looking for people. Help them find them faster. But if you smell gas stay out of the area.	Collapsed House Tech Work -1/s
Caller	Okay, got it.
CALL OTHERS
Operator	You can try to get the other neighbors to start removing the rubble.	Collapsed House Tech Work -1/s
Caller	Okay, anything else?
Operator	Please wait for the fire and ambulance to arrive.
Caller	I'll do as you said.	Call ended.

Choices to Avoid

Nothing you can choose will actively make things worse for you; however it's important not to tell the caller to WAIT FOR THE SERVICES, as this skips the option to provide free Tech Work by the caller and neighbors. Exhaust all other conversation options instead.

After Action Report

Condition ID	If...	After-Action Report Text
Story	Always	"A house has collapsed with a family inside."
Call	CALL OTHERS	"The emergency unit had easier access to injured people, thanks to neighbors who had started removing a rubble."
Search	LOOK FOR THEM	"The caller found a possible location of the injured people."
Send	WAIT FOR THE SERVICES	"The operator decided to send an ambulance and firefighters unit."