Incident Panel

During duty, the incident panel will provide information about incidents that you receive. The panel will open on the right side whenever the operator clicks on a incident. There are three tabs in the incident panel.

Info Tab
The info tab will provide a basic title, a brief description and a incident icon with a colour coded background of blue, white and/or red for a police, rescue or fire response, as well as possible on site elements.

There are three clickable items in this tab. The info tab will pop up when the operator clicks on an incident.
 * The ADDRESS will centre the camera over the incident.
 * The IGNORE button will immediately remove the incident and reduce the player's reputation (unless it is a prank/non-emergency call).
 * The WAIT button will close the panel.

On Site Tab
Once teams arrive on site at a incident, the Incident Panel with the On Site Tab will display. Clicking any other incident with teams on site will also show the On Site Tab. The On Site Tab is divided into two columns, Teams on the left and Incident Elements on the right. When hovering over a Team Member icon or a Incident Element icon, lines will appear and link these icons together. A brief description box will also appear.

For example, resolving a drunk driving collision may involve all three team types. A Police Officer’s icon could link to the drunk driver, a Medic’s icon could link to someone who was injured by the crash, and a Fire Fighter could link to a fire caused by the crash.

Incident Elements
There are two types of Incident Elements:
 * People indicated by Faces
 * Things indicated by Icons

A person may also have an icon in the bottom right corner of their face that will indicate their status, and as such what needs to be done with the person. A person may also have a weapon, linked to them on the right of their face, depending on the incident.

Status
Things indicated by icons will appear in the Incident Elements column as an issue to be resolved.

Actions
Any action performed on a incident element will have a corresponding icon, overlaid on the incident element.

Other Status
Icons overlaid on the incident element can also indicate the status of the element.

Dialogue Tab
During duty, the operator may receive an incoming call. Dialogue is an important part of this game and it is strongly recommend to play with audio on.

The game will automatically attempt to figure out the caller's location after a specified period of time, primarily useful for specified scenarios where the caller would not disclose their location for any reason (heavily injured/terrorism, etc). However, as the mentioned ones are minority cases, it rarely even comes into play, as the caller is either willing to reveal their location (most civilians) or does not need to do so anyway (I.E. The National Guard Commander in the Boston Campaign demanding all units to be withdrawn for the military to take proper action against the riots).

There is no indication of what kind of call it will be before answering.

Calls need to be answered within a few seconds, otherwise the incident will be failed. Once the call is answered, time will slow down until the end of conversation and the player loses the ability to manipulate game speed or pause. The Incident Panel with the Dialogue Tab will display.

Focus on the conversation until the call ends. If the operator does not provide a response during a conversation within an appropriate time, the caller will hang up.

Gather relevant information from the caller. Remember that 911 is for immediate emergencies. Use judgement when giving instructions, speaking to the caller and deciding whether to send units, and how many. The priority is to obtain the location above all others, as units would be helpless otherwise. It is also vital to keep Callers away from situations they are unable to resolve such as a burning warehouse. It is still possible to dispatch teams during a call, keeping in mind that time is slowed down. Which team and how many are dispatched to a incident is up to the operator.

Ignoring incidents
The IGNORE button will end the conversation immediately and remove the incident. The operator has the option of ignoring it, supposedly when they encounter a prank or non-emergency call where intervention is unnecessary. Prank or non-emergency calls don't reduce the operator's reputation when ignored.