911 Operator

Introduction
911 Operator is an emergency dispatcher simulation video game developed by Jutsu Games and mainly published by PlayWay. Within the game, the player assumes the role of an emergency dispatcher who answers phone calls and dispatches police officers, paramedics, and firefighters to various incidents.

Funding
A Kickstarter campaign launched on 21 July, 2016 to fund 911 operator. The campaign ended successfully on 20 August, 2016 and raised CAD$ 37,924 which surpassed its goal for CAD$ 91,170.

Minimum:

 * OS: Windows 7
 * Processor: 2 GHz
 * Memory: 1024 MB Ram
 * Graphics: 512 Mb
 * Storage: 500 MB
 * Sound Card: Necessary
 * Additional Notes: This game is simple :)

Recommended:

 * OS: Windows 7/8/10
 * Processor: 3 GHz
 * Memory: 2048 MB RAM
 * Graphics: 1024 Mb
 * Storage: 1 GB available space
 * Sound Card: Necessary

Minimum:

 * OS: 10.9
 * Processor: Intel Core i3
 * 2 GB Ram
 * Graphics: Default
 * Storage: 500 MB available space
 * Sound Card: Necessary

Recommended:

 * OS: 10.10+
 * Processor: Intel Core i5
 * Memory: 4 GB RAM
 * Graphics: Intel Iris
 * Storage: 1 GB available space
 * Sound Card: Necessary

Steam
Game about the difficult work of people that manage emergency lines and services. Your task is to answer incoming calls and to react properly - give first aid instructions, advise, dispatch correct number of firemen / police / ambulances, or sometimes - just ignore the call.

Microsoft Store
In 911 OPERATOR, you take on the role of an emergency dispatcher, who has to rapidly deal with the incoming reports. Your task is not just to pick up the calls, but also to react appropriately to the situation – sometimes giving first aid instructions is enough, at other times a police, fire department or paramedics’ intervention is a necessity.

Steam/Microsoft Store/Google Play Store/App Store
In  911 OPERATOR, you take on the role of an emergency dispatcher, who has to rapidly deal with the incoming reports. Your task is not just to pick up the calls, but also to react appropriately to the situation – sometimes giving first aid instructions is enough, at other times a police, fire department or paramedics’ intervention is a necessity. Keep in mind, that the person on the other side of the line might turn out to be a dying daughter’s father, an unpredictable terrorist, or just a prankster. Can you handle all of this?

PLAY ON ANY CITY IN THE WORLD*

Check out thousands of cities from all around the world. The Free Play mode lets you choose a city to play on - the game will download its map, along with real streets, addresses and the emergency infrastructure. You can also try the Career mode, which contains 6 cities with unique events – survive an earthquake in San Francisco and save Washington, D.C. from bomb attacks.

MANAGE TEAMS

A number of police, fire department and paramedic units are at your disposal. The forces may use a variety of vehicles (from common ambulances to police helicopters), essential equipment (e.g., bulletproof vests, first aid kits and technical tools) and consist of team members with different abilities.

PEOPLE’S LIVES ARE IN YOUR HANDS!

PlayStation Store
In 911 Operator, you take on the role of an emergency dispatcher, who has to rapidly deal with the incoming reports. Keep in mind, that the person on the other side of the line might turn out to be a dying daughter’s father, an unpredictable terrorist, or just a prankster. Can you handle all of this?

PLAY ON ANY CITY IN THE WORLD

The Free Play mode lets you choose a city to play on - the game will download its map, along with real streets, addresses and the emergency infrastructure.

PEOPLE’S LIVES ARE IN YOUR HANDS!

Steam

 * Over 50 different voiceovered dialogs based on true events:­ sometimes serious and dramatic, sometimes funny or irritating
 * Real First Aid Instructions and procedures
 * Option to download and play on ANY REAL CITY in the world!
 * 6 carefully prepared cities in campaign mode with specific events.


 * Over 140 types of generated reports
 * 12 types of emergency vehicles, including helicopters, vans, trucks and motorbikes
 * Easily extendable by new dialogs

PlayStation Store (Special Resources Bundle)

 * Over 50 recorded dialogues inspired by real calls: serious and dramatic, but sometimes also funny or annoying
 * Real First Aid instructions
 * 6 selected cities in Career mode, featuring unique calls and events
 * More than 140 types of reports to encounter

Microsoft Store/ Google Play Store/ App Store

 * Over 50 recorded dialogues inspired by real calls: serious and dramatic, but sometimes also funny or annoying
 * Real First Aid instructions
 * Opportunity to play on any city in the world!
 * 6 selected cities in Career mode, featuring unique calls and events
 * More than 140 types of reports to encounter
 * 12 types of emergency vehicles (including helicopters, police cars and motorcycles)

Reception
911 Operator (PC Edition) scored 68 on Metacritic, indicating mixed or average reviews. CD-Action supported the educational elements of the game, such as learning about symptoms related to medical conditions, but criticized that there was "hardly any game in 911 Operator." Alec Meer of Rock, Paper, Shotgun wrote the game was "definitely effective at creating tension" but became "increasingly one-note" after a few hours of gameplay.

New Game Network's Alex V. also found the game lacked substantial variety, noting voice calls became repetitive and the "game becomes a simple color-matching exercise" of sending appropriate personnel to the color-coded emergency icons. Overall, he found that 911 Operator had potential and a "winning formula" in its gameplay, but the lack of variety limited the gameplay. Johnathan Irwin of Hooked Gamers graded the game a 7.0/10, praising its gameplay and the options for various maps, but noting that the game eventually became repetitive.

Game Grin's Nathan Saretzky also gave 911 Operator a 7/10 rating, concluding it was an "wonderfully executed arcade game" which succeeded at being "simple and fun." However, Saretzky criticized the repeated calls and felt the gameplay would be better suited for a touch-based system.

The Xbox One release of 911 Operator received similarly mixed reviews. Xbox Tavern's Anthony Cole posited that it "houses an interesting idea but doesn’t back it up with any depth," finding the game repetitive, simplistic, and boring.Neil Watton of The Xbox Hub criticized the repetitive gameplay and "awkward" controls, though the general concept of the game "clever."

Writing for TrueAchievements, Marc Hollinshead praised its educational and strategical elements, but commented "repetition creeps in quickly," particularly in regard to the repeated voice calls.[9]"“I want more games that place you into the shoes of people with interesting jobs, just as Papers, Please dropped you into the role of a customs officer. 911 Operator intrigues”""-Rock Paper Shotgun"

Awards

 * WINNER BEST INDIE GAME Digital Dragons 2016
 * WINNER Game Development World Championship 2016 Serious Game Category
 * WINNER Game Development World Championship 2016 AUDIENCE VOTE
 * WINNER GAME CONNECTION EUROPE 2017 Best Desktop / downloadable Game

911 Operator Bundle
911 Operator released a bundle called 911 Operator Deluxe Edition/911 Operator Complete Edition for PC/console.

911 Operator Deluxe/Complete Edition includes:
 * Base game
 * Every Life Matters DLC
 * Special Resources DLC
 * Search & Rescue DLC
 * First Response DLC

Sequel
On April 23, 2020, Steam released 911 Operator's sequel, 112 Operator and received 71 on Metacritic, indicating the mixed reviews.

Downloadable Content Releases List

 * Special Resources: February 24, 2017
 * First Response: March 24, 2017
 * Every Life Matters: December 7, 2017
 * Search & Rescue: July 26, 2018

911 Operator's Notes
''The game requires Internet connection to download free maps. The offline game is available after downloading the maps.''

''(!) The game does check the user's location once to propose a city for download. User's location is anonymous and not stored. All map data © OpenStreetMap authors  * The term “city” is used within the meaning of OpenStreetMap service and relates to urban areas described as “city” or “town” therein.''